Returns & refunds

Not happy? You can return unused items in their original packaging within 30 days of delivery.

1. Email support@rechargeablehandwarmers.com with your order number and what you would like to return.
2. We reply with the return address and instructions. Please do not send items back without contacting us first.
3. Once the return arrives and is checked, we refund the item price to your original payment method through PayPal. Refunds usually appear within 3 to 10 business days.

Damaged or faulty items: if an item arrives damaged or stops working because of a defect, email us with a photo or short video within 30 days. We will replace it or refund it at no cost to you, without needing it back in most cases.

Return shipping for change-of-mind returns is paid by the customer. Original shipping charges are not refundable unless the item was faulty.